Support

For all support request, please go to the forum, the community and I myself will help you.

For professional Use I suggest the following support packages:

Basic:                            

Email Support, access to the Online Helpdesk , protected Downloads ( nonpublic ) with a time to react of 12 hours. The minimum contract duration is  6 month, the fee must be paid in advance, the contract is renewed, except when one of the contractors quits the contract 6 weeks before end. 

monthly fee € 50 .-

Standard:                      

Email and telephone support from Monday to Friday between 8:00 and 18:00 h CET. The time to react on your case is 4 hours. The minimum contract duration is 6 month, payable monthly in advance. The contract renews automatically for the next 6 month unless quited 6 weeks before the contract end by one of the contract partners. This support contract is valid for one installation, the releases for this installation must be known by us. The contract covers only the tools written by myself. For Onsite Support we need a network access on your costs.

monthly fee € 200.-

Premium Support:        

Telephone support 24/7 on 365 days of the year. The time to react on your case is 1 hours. The minimum contract duration is 12 month, payable monthly in advance. The contract renews automatically for the next 12 month unless quited 6 weeks before the contract end by one of the contract partners. This support contract is valid for one installation, the releases for this installation must be known by us. The contract covers only the tools written by myself. For Onsite Support we need a network access on your costs.

monthly fee € 980.-

For all support packages I promise to deliver patches addressing your problem as fast as possible.